Privacy notice
Draft for Total Taekwondo to review before going live. This explains what we collect when you book a free trial and how we use it.
What we collect
Your name, the name and age of the person training, your email address, mobile number, date of birth, the class you booked and how you heard about us.
Why we collect it
To book your trial class, send you confirmation and reminder emails, and follow up afterwards about joining. Our lawful basis is taking steps at your request before entering into a contract. You can stop follow-up emails at any time with the link at the bottom of each one.
Phone calls and WhatsApp
We use your mobile number to call or message you about your trial: for example to say we're looking forward to seeing you, to check how the class went, to help you rebook if you couldn't make it, or to answer questions about joining. These messages may come by WhatsApp from Total Taekwondo's WhatsApp Business account. They're personal messages from the club about your trial, not automated marketing, and we won't add you to any WhatsApp group.
WhatsApp is run by Meta. Messages are end to end encrypted, and WhatsApp's own privacy policy covers how it handles them. If you'd rather we didn't WhatsApp you, just reply to tell us or email info@totaltaekwondo.co.uk, and we'll stop.
Who can see it
Only Total Taekwondo staff. Your data is stored securely with our hosting and database providers in the UK or EU and is never sold.
How long we keep it
If you don't join, we delete trial details after 12 months.
Cookies
We only use cookies that the site needs to work (for example your basket and logging in to My Total), plus the Meta pixel if you say yes.
The Meta pixel is from Meta (Facebook and Instagram). If you accept, it tells Meta which pages you visit on our site and when you book a free trial or join, so we can see which of our ads work and show them to people likely to be interested. Meta may link this to your Facebook or Instagram account. It does not load unless you tap Accept, and you can change your mind at any time with the Cookie settings link at the bottom of every page.
Bookings from our Facebook and Instagram ads
If you book a free trial after tapping one of our Facebook or Instagram ads, the booking form offers an optional tick box. If you tick it, we tell Meta that a free trial was booked from our ad, along with your email address, mobile number and first name in a scrambled form (a one-way code called a hash, so Meta can only match it to an account it already knows), and the technical details of the ad you tapped. This lets Meta see which of our ads work and show them to similar families. If you don't tick it, we don't send anything. Meta handles this under its own privacy policy. To withdraw, email info@totaltaekwondo.co.uk.
Your rights
You can ask to see, correct or delete your data at any time by emailing info@totaltaekwondo.co.uk. You can also complain to the Information Commissioner's Office (ico.org.uk).